Check out the frequently asked questions before and during your arrival
- To communicate:
- We speak French, but we can communicate by email at mjc.pouydebat@orange.fr or by SMS Telephone Messages 0033 6 16 27 11 59. We can answer you through the translator to be completely precise in understanding your questions and our answers. At your disposal, we look forward to welcoming you.
FREQUENTLY ASKED QUESTIONS:
- 1- What are the arrival and departure times:
- You can arrive between 3 p.m. and 8 p.m. at the Gîte and Chambres D'Hôtes in Tournecoupe.
- You can arrive between 3:00 p.m. and 6:00 p.m. at the Saint-Jean-de-Luz Apartment.
- You must vacate the room, the Gîte in Tournecoupe and the Apartment Saint-Jean-de-Luz before 10:30 a.m.
- For any different schedule, you will need to obtain management approval.
- 2- When to pay my rental and by what means of payment:
- When you make your instant booking or when you convert your quote into a booking, you will be asked for your payment guarantee by entering your full bank card details. This entry is made on STRIPE, an online payment method.
- Payment of the rental of the guest rooms will be made on site upon your departure on our SumUp payment terminal.
- Payment for the rental of the Gîte will be made upon arrival on our SumUp payment terminal and a deposit of 300 euros will be kept via the credit card imprint until 5 days after your departure. Cash payment can be chosen, it will be refunded after contradictory departure visit.
- Payment for the Saint-Jean-de-Luz apartment rental will be made 15 to 20 days before your arrival using the STRIPE remote payment method and a deposit of 300 euros will be kept via the bank card imprint until 5 days after your departure.
- Other payment methods: Cash, bank transfers, holiday vouchers can be arranged. Payment by check is refused.
- "NON SMOKING" Establishment Smoking is prohibited in our rentals.
3- Breakfasts for the Guest Rooms: Breakfasts are served in the dining room between 8:30 and 10:30. Any other schedule must be agreed with management the day before. Please note! Eating and drinking are not permitted in the rooms.
4- A shared kitchen living room is available to you free of charge: you can prepare your meals. Eat and drink in the shared kitchen living room or in the garden.
5- On our site "gites-st-roch.fr" you can find useful information for your stay:
Saint-Roch, Tournecoupe, Gers, an address to remember for the beauty of its landscapes….
In Tournecoupe, Gers, you will be well placed for your tourist activities. Check out the list of visits to make…
From Tournecoupe, Gers, selection of suppliers to facilitate your arrival. Market days, restaurants, bakers, butchers etc.
FREQUENTLY ASKED QUESTIONS. developed above.
6- Enjoy the heated indoor swimming pool from May to October: you can stay in the fenced garden, deckchairs, chairs, tables are at your disposal.